Delivery Information
Delivery
How to collect with InPost.
When you select InPost at checkout, they will let you know when your parcel arrives at your chosen location. To open the locker, scan your QR code or open the door remotely in our app. If you’re using a shop just show your QR code to a staff member.
How long do I have to pick up my parcel?
Once your parcel has landed in your locker of choice, you’ve got 3 days to pick it up. InPost will send you a nudge when there are 24 hours left.
How do I track my parcel?
You can find your tracking details in the InPost app, or check your inbox for an email from InPost where there’s a handy link to track your parcel.
When can I collect my parcel?
InPost will send you an email the moment your parcel arrives. If you’ve got the app, you’ll also get a notification from them. Most of their lockers are 24/7 so you can pick up whenever it works for you – just make sure you pick up within 3 days.
Can someone else pick up your parcel?
Yes they can - just send them a screenshot of your QR code. Alternatively, they can use your collection code (sent to you via email) and mobile number to grab your goodies.
Do you need an ID to collect your parcel?
No you don’t. If you have ordered your parcel to an InPost Shop simply show your QR code to the staff member for them to scan, this contains a pin that can only be used for your parcel.
We offer delivery within the UK & Ireland. Find out more on our delivery page.
If when you track your order you can't see an update on your parcel and it's been more than 5 days, get in touch with Customer Services who can investigate further with Royal Mail. Please also note that tracking does not update straight away after shipping, please allow 24 hours after receiving your shipped email before attempting to track.
If your order is showing as delivered and you can't locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can't locate it, get in touch with Customer Services via email or live chat and someone will investigate further. We'll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail. Once our investigation is complete we'll then look at resending your order or refunding you.
At present we use both Royal Mail as our main couriers for all orders. If you think you have been sent the incorrect tracking link, please try either of these tracking websites before contacting us: https://www.royalmail.com/track-your-item
Our couriers will attempt the delivery to someone at the property, if no one is available, the order can be left with a neighbour or in a safe place. When your parcel is with the courier, you may be able to request a change, either to collect it from an available collection point or specify your preferred safe place. If you have any concerns about the safe place delivery, we advise ensuring someone is available at the delivery address to receive the parcel in person.
