Returns Policy

You can return an item purchased online free of charge via Royal Mail using this link, or you are welcome to take the item into any one of our stores. If returning to our warehouse, you can create a Royal Mail label via our returns portal. If returning via post, we're not able to cover the cost of the return. Please make sure you include your order number and contact details within the parcel. For detailed information about how to return check out our Returns, Exchanges & Refunds page.

You can return your online order via Royal Mail or to one of our stores.

• Online orders: You have 30 days from receipt of delivery to return your item.

• Purchases made in store: You have 90 days from the date of purchase to return your item.

Items must be returned in an unused and unopened condition. We cannot accept returns for personalised products unless they are faulty. If a returned item is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange. This does not affect your statutory rights.

Please note that postage costs and gift wrap charges are non-refundable if you are returning an item because you have changed your mind.

We have a number of checks in place to try and ensure the accuracy of the orders we send, however if a mistake has happened and the item you've received is not correct, then please contact our customer service team who will assist you. For more help, please visit our live chat or Customer Service Email: help@theperfumeshop.com or Customer Service Phone: 0333 344 2646

We expect all items to arrive in perfect condition, however if on the rare occasion you do receive an item that seems to be faulty, you can return the item via Royal Mail, or take the item into one of our stores where one of our store experts will assist you. If you would like to contact customer services regarding a faulty or damaged item, please ensure you take images of the damage, as the team will be unable to assist you without these.

If you've got a faulty item purchased in store, all you need to do is head down to your local store, bringing with you the item and your receipt, and a member of the store team will be able to help.